Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you and Vitrus BV, a private limited company organized under the laws of Belgium, with registered office at Vossekotstraat(Z) 117, 3271 Scherpenheuvel-Zichem, registered with the Crossroads Bank for Enterprises under number 0785.610.126 ("we," "us," or "our"), the operator of the Saro iOS application (the "App") and the public collection viewer at https://saro.gallery (together, the "Service" or "Saro").

Before you can use the App, you will be asked to confirm that you have read and accept these Terms and have read the Privacy Policy. You do this by ticking the box shown during setup. You cannot use the App without giving that confirmation.

If you do not accept these Terms, do not tick the box and do not use the App. You can delete the App at any time.

2. Eligibility

In Belgium, you must be at least 13 years old (or, if you reside outside Belgium, the higher minimum age required by law in your country, e.g., 16 in some EU member states) to use the Service. By using the Service, you represent that you meet this age requirement and that you have the legal capacity to enter into these Terms.

3. The Service

Saro is a personal collection-catalog application for iOS (also offering a public collection viewer on the web, without the latter being a web-version of the application). It lets you record items you collect (books, records, toys, memorabilia, cards, and so on), organize them into categories, attach photos and notes, and (optionally and at your initiative) invoke AI features that estimate item values, suggest custom fields per category, draft text for marketplace listings, and identify items from photos. The Service also includes: (a) an optional cloud backup of your collection; (b) an optional share link feature that publishes a read-only snapshot of your collection at a public URL (see section 10); and (c) Saro Pro, an optional paid subscription purchased through Apple In-App Purchase (see section 11).

We may implement changes that are purely technical or that do not negatively affect your access to or use of the Service, such as security updates, bug fixes, compatibility updates and backend improvements, at any time and without prior notice. Any such modification will be made at no additional cost to you.

We may also modify the Service (including adding, changing or removing features) beyond what is necessary to maintain the Service in conformity, only for one or more of the following valid reasons: (a) to adapt the Service to new or changed technical environments, including new iOS versions, device requirements or changes imposed by Apple or by our third-party providers; (b) to comply with legal or regulatory requirements; (c) to improve security, prevent abuse or fix errors; (d) to reflect changes in the number of users of the Service; or (e) to improve or further develop existing features, or to add new ones.

We will inform you of such modifications in a clear and comprehensible manner.

If a modification negatively affects your access to or use of the Service in more than a minor way, we will notify you in advance, on a durable medium (such as an in-app message you can save, or by another means we make available), of the features and timing of the modification and of your rights. Upon receipt of such notification, you may terminate your contract with us free of charge within 30 days of the notification or, if later, within 30 days of the modification taking effect. If you have paid for a Saro Pro subscription extending beyond termination, you will be reimbursed proportionally for the remaining period (where you purchased through Apple, refunds are handled in accordance with Apple’s applicable procedures).

4. Your identity in the Service

Saro does not require you to create an account. The Service identifies your installation through a random identifier stored in your iOS Keychain. If you sign out via Settings → Sign out, the on-device personalization (your name) is cleared, but your collection and your cloud-backup association are preserved. How we handle personal data is described in our Privacy Policy.

You can delete your cloud backup at any time via Settings → Data → Delete cloud backup. Deleting the App from your device does not by itself delete your cloud backup; see the Privacy Policy for how to request deletion of backed-up data.

5. License from us to you

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to download and use the App on iOS devices you own or control, solely for your personal, non-commercial use. Personal use includes cataloguing your own collection and preparing texts (such as listing drafts) relating to items in your own collection, which you may use freely, including on third-party marketplaces.

The App and all related materials are licensed, not sold. We reserve all rights not expressly granted in these Terms. We and our licensors retain all intellectual property rights in the App.

We may suspend or terminate your license if you materially breach these Terms, upon termination of your contract with us in accordance with these Terms, or where required by law or by a decision of a court or competent authority. If we terminate your license while you have a paid subscription and you are not in material breach, you will be reimbursed proportionally for the remaining subscription period (where you purchased through Apple, refunds are handled in accordance with Apple’s applicable procedures).

6. Your content

You retain all rights in and ownership of the content you put into Saro. Your items, photos, notes, custom fields, categories, and any collection metadata are considered your "Content". You grant us a limited, non-exclusive, royalty-free, worldwide license to process your Content solely as necessary to provide the Service to you. This includes:

• Storing Content on your device and (if you enable cloud backup) on our infrastructure.
• Transmitting Content to our AI provider for inference when you invoke an AI feature, and returning the response to your device.
• Hosting and serving Content you publish via a share link, for as long as the link is active in line with section 10. Section 10 describes how links can be deactivated and how content can be reported and removed.

This license ends when you delete the relevant Content, deactivate the relevant share link, delete your cloud backup, or your contract with us ends, except to the extent we are required by law to retain data, and except for copies in routine backups, which are deleted in accordance with our normal backup cycle as described in the Privacy Policy.

You are responsible for your Content. You represent and warrant that you have all rights necessary to upload, store, and share it via the Service, and that your Content does not violate any third party’s intellectual property, privacy, publicity, or other rights, and does not violate any applicable law.

7. Acceptable use

Saro is for cataloguing your own collection. We therefore urge you not to put other people’s personal data into the app, and in particular not to include personal data of third parties, or sensitive or confidential information, in content you submit to AI features.

Take particular care before publishing a share link, as anyone with the URL can view the snapshot. If someone contacts us about personal data in a snapshot you have published, we may deactivate the link in accordance with our Terms of Service, and will inform you where we can.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Upload, store, or share content that is illegal, infringing, defamatory, harassing, hateful, pornographic.
• Use the AI features to generate or facilitate the generation of any of the foregoing categories of content.
• Probe, scan, attack, or attempt to gain unauthorized access to the Service, our systems, our sub-processors, or other users’ data.
• Reverse engineer, decompile, or disassemble the App, except to the extent that applicable law expressly permits despite this restriction.
• Circumvent rate limits, paywalls, or other technical restrictions in the Service.
• Use the Service to build a competing product or service, or to extract content for training machine-learning models.
• Attempt to interfere with, disrupt, or compromise the App, its servers, or its infrastructure.
• Attempt to gain unauthorized access to any account other than your own.
• Use the App to harass, abuse, or harm others.
• Use automated means (bots, scrapers, etc.) to access the App.
• Submit content that infringes any third party’s rights or violates any applicable law.
• Use the App in a way that imposes an unreasonable load on our infrastructure.

If you breach this section, we may ask you to stop, remove specific content, suspend your account, or end the contract. We will choose the least severe measure that addresses the problem, and we will tell you what we have done and why.

We will give you an opportunity to put things right first, unless the breach is serious, unlawful, or would cause harm if we waited.

If you think we got it wrong, contact us at support@saro.gallery and we will review the decision.

8. AI features: disclaimers

Saro’s AI features (identification, value estimation, schema suggestion, listing drafts) are powered by third-party large language models (specifically, large language models operated by Anthropic, our sub-processor, see the Privacy Policy). Output is thus generated by an artificial intelligence system, is provided as a convenience, and may be inaccurate, incomplete or out of date. Therefore, you should:

• Treat AI-generated values as informational estimates only, not financial advice, not a professional appraisal, and not an offer to buy or sell.
• Verify any value you rely on (for insurance, sale, tax, estate, or any other purpose) with a qualified professional appraiser or by checking comparable sales on the relevant marketplaces.
• Treat AI-generated identifications as starting points; recognition can fail or misattribute, especially for rare or visually similar items.
• Review any AI-drafted listing carefully before publishing it on any marketplace. You are responsible for the accuracy and legality of every listing you publish.

To the maximum extent permitted by applicable law, and without limiting your statutory rights (including the legal conformity guarantee for digital services), we are not liable for losses caused by your reliance on AI-generated output that you have not verified as described in this section. See also section 14 (Disclaimers and limitation of liability).

9. Marketplace listing drafts

Saro’s "List for sale" and "Draft listings for all" features generate text drafts that you may copy and paste into third-party marketplaces such as eBay, Vinted, Discogs, or Catawiki. Saro does not list items on those marketplaces on your behalf, does not facilitate any sale, and is not a party to any transaction you enter into with a buyer.

Any sale you make is governed exclusively by your agreement with the relevant marketplace and the buyer. We are not responsible for payment, shipping, returns, fraud, taxes, customs, or any other aspect of a marketplace transaction.

10. Sharing your collection

If you create a share link via Settings → Share this collection, you are publishing a read-only snapshot of your collection to a public URL of the form https://saro.gallery/c/<token>. Anyone who has the link can view the snapshot. The link expires automatically thirty (30) days after creation. You can revoke a share link at any time before that expiry via Settings → Data → Manage sharing; the URL stops working immediately for anyone still holding it.

You are solely responsible for what you choose to publish via a share link and for who you give the link to. You must not share Content that is illegal or that breaches section 7 (Acceptable use). You agree to indemnify and hold us harmless for any claim arising from the content of a snapshot you have published.

We do not systematically monitor shared Content, but we may review Content that is reported to us or that we otherwise become aware of.

Anyone who believes that Content available via a share link is illegal can report it to us at report@saro.gallery, describing the Content, its location (the link), and why they consider it illegal. We will process reports in a timely, diligent, non-arbitrary and objective manner and will confirm receipt and inform the notifier of our decision.

If we remove or disable access to shared Content, or deactivate a share link, because the Content is illegal or breaches these Terms, we will inform you of our decision and the reasons for it, unless the law prevents us from doing so. You can contest our decision by contacting us at support@saro.gallery. You also retain the right to bring the matter before a court.

11. Saro Pro subscription

Some features of the Service may be available only through a paid subscription ("Saro Pro"). Saro Pro is sold as an auto-renewing in-app subscription processed by Apple through your Apple ID and managed on our side by RevenueCat.

• Pricing, included credits, and any introductory free trial will be displayed in the App at the point of purchase before you confirm.
• Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date.
• You can cancel at any time from the App Store: Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current billing period; no proration for unused time.
• Apple, not us, processes refunds. To request one, follow Apple’s refund process at https://reportaproblem.apple.com. We cannot issue refunds directly.
• Top-up credit packs (if offered) are sold as non-consumable or consumable in-app purchases, also processed by Apple. They are not refundable except as required by applicable law or by Apple’s policies.

12. Free tier

Saro is free to use for its core features. The free tier includes:

• Unlimited manual items, categories, notes, and photos on your device.
• Cloud backup and restore of your collection.
• Share-link publishing (friends-by-link sharing).
• A one-time grant of 20 AI credits for new users, to try the AI features (Identify with AI, Refresh value, Marketplace listing drafts, and Smarter-category fields). Free-tier credits do not refill. Once used, further AI actions require a Saro Pro subscription (150 credits per month included) or a top-up credit pack.

We may change what is included in the free tier from time to time. We will give reasonable notice of material reductions where required by applicable law.

13. Termination

You can stop using the Service at any time by deleting the App from your iPhone or by signing out via Settings → Sign out (which preserves your data) or by Reset my data (which clears your on-device collection). Deleting the App removes the on-device collection but not any cloud backup or shared snapshot already published; those persist according to their own retention rules unless and until you exercise your deletion rights (see Privacy Policy section 9).

We may suspend or terminate your access to the Service if you materially breach these Terms, if we are required to do so by law, or if continued provision of the Service to you would expose us or other users to material risk. Where reasonably possible, we will give you notice and an opportunity to cure first.

Termination does not by itself entitle you to a refund of Saro Pro subscription fees already paid; subscriptions are managed via Apple and cancellation / refund requests must go through them.

Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) survive.

14. Disclaimers and limitation of liability

We supply the Service in conformity with these Terms and the law for the duration of your contract for its intended purpose, including necessary updates. Nothing in these Terms limits that guarantee or the legal remedies attached to it.

We do not promise that the Service will be available uninterrupted or error-free at all times. We may suspend the Service temporarily for maintenance, security or technical reasons. Where reasonably possible we will schedule maintenance so as to limit disruption.

AI-generated identifications, valuations, listings and suggestions are estimates that may be inaccurate, incomplete or outdated. Market values fluctuate; AI recognition is imperfect, and the underlying models can produce confident-sounding output that is wrong. Section 8 describes what you should do before relying on AI output. We do not promise that the Service will meet any particular goal you have, that it will produce any particular result, or that any suggestion it makes will work for you. Individual results depend on many factors outside our control.

If the Service or App do not do what these Terms describe, contact us at support@saro.gallery. We will bring it into conformity within a reasonable time and at no cost to you. If we cannot or do not, you may be entitled to a price reduction or to terminate the contract and get your money back, in accordance with your rights as a consumer. Nothing in these Terms limits those rights.

To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort, or otherwise, is limited to the greater of (a) the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) €100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including (where applicable) liability for our intentional fault, fraud, gross negligence, death, or personal injury caused by our negligence, or your statutory consumer rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless Vitrus BV and its operators, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of or related to (a) your Content; (b) your use of the Service in violation of these Terms; (c) any sale or transaction you enter into with a third party through a marketplace; or (d) your violation of any applicable law or any third party’s rights.

16. Intellectual property

The Service, including the Saro name, logo, design, and the App’s code and content (excluding your Content), is owned by us or our licensors and is protected by copyright, trademark, and other intellectual-property laws. Nothing in these Terms grants you any rights in our intellectual property other than the limited license described in section 5, and without prejudice to your rights under mandatory law.

17. Changes to these Terms

We may modify these Terms from time to time for valid reasons, such as changes in the law, changes to the Service made in accordance with section 3, changes in our costs or providers, or the correction of errors. If we make material changes, we will notify you in-App or by another reasonable means before the changes take effect, and we will update the Effective Date above. If you do not accept a material change, you may terminate your contract free of charge before the change takes effect. If you have paid for a subscription period extending beyond termination, you will be reimbursed proportionally. Changes to the price of a subscription do not apply to a period you have already paid for. Your continued use of the Service after the change indicates acceptance of the modified Terms.

18. Governing law and disputes

These Terms are governed by the laws of Belgium, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing any claim against us, you agree to first contact us at support@saro.gallery and attempt to resolve the dispute informally. This is not a precondition to bringing legal proceedings. If we cannot resolve it within sixty (60) days, the dispute will be brought exclusively before the competent courts of Brussels, Belgium, except where applicable law gives consumers the right to bring proceedings in another forum (typically the consumer’s place of residence in the EEA).

If we cannot resolve your complaint, you may also contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Koning Albert II-laan 8 box 1, 1000 Brussels, contact@consumentenombudsdienst.be, www.consumerombudsdienst.be.

19. Apple App Store terms

If you downloaded the App from Apple’s App Store, the following additional terms apply:

• These Terms are concluded between you and us only, not with Apple. Apple is not responsible for the App or its content.
• Apple has no obligation to furnish any maintenance or support services for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• Apple is not responsible for addressing any claims by you or any third party relating to the App, including product-liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection or similar legislation.
• In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, we (not Apple) will be solely responsible for the investigation, defence, settlement, and discharge of any such claim to the extent required by these Terms.
• You represent that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist-supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy) constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of substantially all of our assets.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

21. Contact

General questions about these Terms:

• Email: hello@saro.gallery
• Post: Vitrus BV, Vossekotstraat(Z) 117, 3271 Scherpenheuvel-Zichem, Belgium